I was a backer for your crowdfunding but I have received an email asking to purchase a Reiza Membership pack. This would give me a discount on upcoming DLCs and "secure all premium content". I thought being a level 6 backer already entitled me to all upcoming DLCs for AMS for free along with a copy of your upcoming DX12 game and all it's DLCs also. I'm just a bit confused at the moment. Can you clarify the situation?
Same here, tried to ask this at Automobilista General Discussion, but got no answer. Also wanted to know where can I check my backer status?
Hi guys. Probably a mistake on our side, but please send me a pm so i can help you guys out if necessary. Also, would like to take advantage of this to ask everyone to contact me if any support is needed in situations like that. Sometimes is just not possible to keep up with so many threads in our forum on a specific time frame. If it's important to you, a pm will be more efficient to resolve any issue. Thanks!
@Thiago Izequiel, sorry about that, I know you only are a small crew so I probably should have sent a PM in the first place. Anyway, you got my PM so I hope we can sort this out.
We had a email marketing campaign over the last week, and our system currently doesn´t sort out emails from those who already have the membership packs (be it from a previous purchase or from taking part in the crowdfunding campaign) - if that´s your case you wouldn´t be able to buy it again anyway as the forum store requires you to link your Steam account, and once you do that it would block out what you already own. Apologies in any case for any confusion this may have caused
Thanks for clearing that up. Perhaps in future emails like this you could have a small note explaining that those that have membership packs or were crowdfunding backers can disregard the email. It might stop any future misunderstandings for those like me who are not always on top of the latest news.
