Bug report: AMS2 does not detect audio device - "Device N/A" appears

Discussion in 'Automobilista 2 - Help & Support' started by Tiago Galhardo, Aug 3, 2025 at 8:21 PM.

  1. Tiago Galhardo

    Tiago Galhardo New Member

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    Game Name: Motorist 2

    Platform: PC (Steam)

    Game Version: (v1.6.6.1)

    Operating System: Windows 11

    Audio Device: HDMI (Samsung TV) + Realtek + headset

    Video Card: Nvidia RTX 4060ti

    License: Purchased via Steam Problem Description: Motorista 2 does not allow any audio output, showing only "Audio Device: N/A" in the sound settings, and has no sound at all. Even if other outputs work normally on the system, the game still doesn't have audio.

    Platform: PC (Steam )
    Game Version: ( v1.6.6.1)
    System: Windows 11
    Audio Device: HDMI (Samsung TV ) + Realtek + headphone
    Video Card: Nvidia RTX 4060ti
    License: Purchased via Steam

    Problem Description: Automobilista 2 doesn't allow any audio output , showing only "Audio Device: N/A" in the sound settings, and has no sound at all. Even though other outputs work normally on the system, the game still has no audio. Procedures already performed (without success):

    1. Reinstall AMS2 via Steam

    2. Uninstall all residual files manually:

    * I deleted the Documents\Automobilista 2 folder

    * Delete default.localsettings.v1.03.sav

    * I removed folders in %AppData%, %LocalAppData% related to the game

    3. I verified the integrity of the files via Steam

    4. I tested:

    * Sound output only via HDMI (Samsung TV) Samsung)

    * P2 Headphones

    * External USB

    5. I updated audio drivers (Realtek, HDMI and NVIDIA HD Audio)

    6. I disabled unused audio devices in Windows

    7. Other Steam games work normally with audio

    8. I restarted the PC several times after changes

    9. I left and entered the game several times

    * The problem started without any hardware or system changes.

    * Steam starts normally, the game starts normally too, but the sound just won't come out, and there's no way to select another device in the menu.

    * I checked the forum and found other similar cases, which suggests that there may be some persistent bug in the game's audio engine or a conflict with certain drivers.

    I would like to request that Reiza analyze the problem and, if possible, provide a correction or detailed guidance, since the game was officially purchased and is currently unusable due to the complete absence of sound.

    I'd like to request that Reiza analyze the problem and, if possible, provide a correction or detailedguidance, as the game was officially purchased and is currently unusable due to the complete lack of sound.

    Thank you in advance for your attention!
     

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