Game Crash and wont start

Discussion in 'Automobilista - Help & Support' started by Cirenio Ramos, Jun 21, 2016.

  1. Cirenio Ramos

    Cirenio Ramos New Member

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    Good evening everyone!
    I need help for my game does not start.
    In the category selection screen by clicking any icon closes the game .
    follow link to video:
     
  2. Thiago Izequiel

    Thiago Izequiel Active Member AMS2 Club Member

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    Hi, Cirenio.
    Do you have any antivirus running on the background?
    Have you tried to start the game as windows admin?
     
  3. Cirenio Ramos

    Cirenio Ramos New Member

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    Hi Thiago!
    Yes, the first action was disable the antivirus (Avira) when this happened.
    Second Steep: Run as Admin.
    All actions no worked.
     
  4. Vieczorek

    Vieczorek New Member

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  5. Thiago Izequiel

    Thiago Izequiel Active Member AMS2 Club Member

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    Guys, could you please send me a trace file via PM?
    All you need to do is:
    Create a desktop shortcut (for beta or EA), go to properties,
    and add this "+trace=2" on the command line.
    When you run the game it's going to generate a log under "USERDATA\LOG". Send us this file so we can take a look here.
     
  6. Vieczorek

    Vieczorek New Member

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    Eu executei o setup na pasta do steamlibrary/commom/automobilista e não deu o problema.. Não entendi ao certo aonde colocar o +trace. Que atalho é esse que tenho que criar?
    EDIT:
    Also in english:

    I tried the .exe in the steam folder: steamlibrary/commom/automobilista and seems like everything is right now. I wil do some more tests.

    Didn't understand how to put this "+trace" line, what shortcut I need to create?
     
    Last edited: Jul 1, 2016
  7. Thiago Izequiel

    Thiago Izequiel Active Member AMS2 Club Member

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    Please, keep this discussion in english, since this is not the forum to portuguese discussions. It could be useful for any other member with the same issue.

    @Vieczorek just create a desktop shortcut to your AMS from Steam. Right click on AMS, create a desktop shortcut. Then you go to this shortcut, right click and go to properties. By the end of the target command line just add +trace=2, with a space from the .exe. Run the game, do everything that you would normally do until the problem appears.

    Go to userdata\log then, find the trace.txt file and send to us.
     
  8. Vieczorek

    Vieczorek New Member

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    Ok Got it, I will try to run the game from the original shortcut. If I have problems, I'll do as instruct and send the file.

    EDIT:

    Can't reproduce the error anymore. Seems like the steam downloaded those 3 files and now everything is ok.
     
    Last edited: Jul 2, 2016
  9. Cirenio Ramos

    Cirenio Ramos New Member

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    My game now running (i not made any change... worked alone).
    Let's hope theres no more bugs ahead..
     

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