cannot get game to start :(

Discussion in 'Automobilista 2 - Help & Support' started by tekkie, Dec 11, 2021.

  1. tekkie

    tekkie New Member

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    the Reiza screen appears, sometimes the next screen with the logos and then it goes back to the steam page.

    I have tried darn near everything, using a 3080TI, 11th get i7 etc way more than the game needs and the same PC plays AC, ACC, project cars 2, iracing etc all perfectly. I updated all the drivers for every device i can find but still the problem happens.

    Using fanatec equipment so i dont have the logitech issue but i even tried installing that software as well. I tried with all of the equipment disconnected as well, AV , firewalls, every other unnecessary app i could think off i killed.

    I get the following errors in the windows app logs below and i attached the crashlog file

    if anyone has any clue please let me know i have been messing with this for 2 weeks and have never once got the game to start :(
    _______________________________________________________________
    Faulting application name: AMS2.exe, version: 1.3.1.1, time stamp: 0x61afa8ff
    Faulting module name: BugSplat64.dll, version: 3.5.0.6, time stamp: 0x59ef854f
    Exception code: 0xc0000005
    Fault offset: 0x0000000000003b08
    Faulting process id: 0x3a34
    Faulting application start time: 0x01d7ee24c3aa14b7
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Automobilista 2\AMS2.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Automobilista 2\BugSplat64.dll
    Report Id: b29efa75-ec5b-4207-b7fd-8e3ad8134aba
    Faulting package full name:
    Faulting package-relative application ID:
    ______________________________________________________________
    Fault bucket 1645582495951217664, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AMS2.exe
    P2: 1.3.1.1
    P3: 61afa8ff
    P4: BugSplat64.dll
    P5: 3.5.0.6
    P6: 59ef854f
    P7: c0000005
    P8: 0000000000003b08
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.13917887-e735-4d78-a33a-d35afb213cb0.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6e61e54c-b4c0-40b9-82e3-fdb1318e97a6.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb5bc43c-1a7a-4e41-a5c7-0d4c00505862.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ba300843-7c27-4a88-8625-c32eb1f3d94e.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dc433e4a-9cd3-4a63-9671-817b54043cf3.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AMS2.exe_6a8c18f55550c6538880428cb0f818eef125212a_099c72ef_342cc1b8-a034-4af5-af1f-14b0bc126469

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b29efa75-ec5b-4207-b7fd-8e3ad8134aba
    Report Status: 268435456
    Hashed bucket: 67ae80a557519c8746d6488fb7c5e400
    Cab Guid: 0
     

    Attached Files:

  2. CrimsonEminence

    CrimsonEminence Administrator Staff Member AMS2 Club Member

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    Hey!

    Have you already tried to completely re-install AMS2? Also Steam File verify doesn't show any faulty data?

    Can you also not start the game by the ams2avx.exe? (or via steam library directly)

    You could also ask for help in the Troubleshooting thread, maybe someone already got this issue.
     
  3. tekkie

    tekkie New Member

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    I should have mentioned I uninstalled / reinstalled several times and ran the verify as well.

    tried running the exe manually including run as admin.

    didn’t find anything in the troubleshooting thread either so far

    it’s a darn mystery lol
     
  4. CrimsonEminence

    CrimsonEminence Administrator Staff Member AMS2 Club Member

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    The AVX exe though, right?

    Shot in the dark: Have you tried deactivating steam overlay and is Nvidia driver forcing G-Sync on the game, can you deactivate it for a try?
     
  5. tekkie

    tekkie New Member

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    I disabled both steam overlay and g-sync

    I tried both of the ams2 + the ams2avx but get the same result
     
  6. CrimsonEminence

    CrimsonEminence Administrator Staff Member AMS2 Club Member

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    Please check this thread:
    [RESOLVED] Bugsplat64.dll Error
    It's pCars2 related, but might also be a success for AMS2.
     
  7. tekkie

    tekkie New Member

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    already did all the firewall & antivirus stuff as well :(

    tried updating steam to the new beta as well, tried different nvidia drivers

    this machine is dead set to never run this game lol
     
  8. CrimsonEminence

    CrimsonEminence Administrator Staff Member AMS2 Club Member

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    Do you have different hard drives on your PC? Have you tried installing it on a different one, if possible?

    Have you tried excluding folders or just the .exe files for AV stuff?
     
  9. tekkie

    tekkie New Member

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    i just uninstalled the game again, uninstalled the antivirus as well, reinstalled the game then the antivirus and now its working

    maybe when it installed before with the AV it screwed it up i have no idea.... at any rate its working now :)

    thanks for all of your replies i appreciate it
     
    • Like Like x 1
  10. CrimsonEminence

    CrimsonEminence Administrator Staff Member AMS2 Club Member

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    Try the folder exception instead of just .exe files. It might hit the right spot!

    Yeah, you're welcome, enjoy!
     
  11. KentStone

    KentStone New Member

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    I was also facing the same situation and couldn't get started ffh4x apk techgara
     
    Last edited: Jan 11, 2022
  12. tekkie

    tekkie New Member

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    Kent i went round and round with this and couldnt get it working, i re-installed / installed it many times. I have no idea why but in the end i removed the Antivirus, rebooted, re-installed the game and then it worked perfectly. Even though the antivirus had no logs whatsoever of an issue but i am sure that was the problem. I installed about 10 other games with no issue whatsoever.

    Try removing the game & antivirus, reboot - re-install the game and then after you can re-install the AV. I bet it works
     

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